Frequently Asked Questions
Everything you need to know about our luxury fragrances and services.
What is the difference between Oud oil and Oud wood?
Oud wood refers to the raw, resinous heartwood used for burning as incense (Bakhoor), while Oud oil is the concentrated essence extracted from the wood through distillation, used as a long-lasting perfume.
Do you offer international shipping?
Yes, Emirates Oud ships globally. Delivery times vary by region, typically ranging from 3 to 7 business days for international orders via our premium courier partners.
How should I store my perfumes to maintain their quality?
To preserve the integrity of your fragrance, store the bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
Are your products 100% authentic and natural?
Absolutely. We pride ourselves on sourcing the finest natural ingredients and sustainable agarwood to ensure every bottle meets the highest standards of luxury Arabian perfumery.
What is your return policy?
We accept returns within 14 days of delivery, provided the product remains in its original, unopened packaging with the security seal intact due to hygiene and safety regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and local payment options like Mada for customers within the GCC.